Should you buy mobile phones on AliExpress?

Many people from all over the world shop through AliExpress every day. Including very often people order smartphones in this online store. However, there are still many doubts about the reliability of this trading platform, despite its undeniable success. Therefore, the question arises: how reliable is it to buy mobile phones on AliExpress?

As we all know, AliExpress is an online selling platform founded in 2010 by small companies from China and other countries. This online store offers products to international shoppers with a system similar to eBay. In other words, sellers on AliExpress can be both companies and individuals.

One of the reasons for AliExpress’s success is that this marketplace offers particularly low prices compared to other platforms, especially when it comes to mobile phones. The low price is generally positive for the buyer, but it can also cause some distrust in the platform. Therefore, in this article we will try to answer a very popular question: is it worth buying smartphones on the AliExpress marketplace?

What to do before buying a mobile phone on AliExpress?

Like eBay and other similar marketplaces, AliExpress is just a bridge between the seller and the buyer. For this reason, we may find that the products that are delivered to us do not always meet our expectations. To avoid such situations, we recommend that you do the following:

  • Before buying, it is advisable to make sure of the reliability of the product and the seller. To do this, we can view comments and be guided by the opinion of other users who have bought the same product.
  • Another way to ensure that there are no unpleasant surprises is to search the Internet for information about the company that sells the product. This can help us know the reliability of the company. Also, if we buy a mobile phone in China, we need to make sure the phone is 4G LTE compatible in our country.

In any case, it should be noted that products purchased through AliExpress are guaranteed and that the platform offers its users solutions in case of problems.

What if I have a problem with a phone I bought on AliExpress?

Sometimes it is possible that even after following the previous recommendations, we may have a problem with the mobile phone that we bought on AliExpress. Either because it arrived damaged, defective, or we just didn’t receive what we expected.

  • First of all, we recommend trying to resolve issues directly with the seller.
  • If after three days we have not received a response or no solution has been reached, we may send a request to the platform for an initial dispute resolution. To do this, you will need to fill out a form in which we will explain the problem. If AliExpress approves this request, you can claim a refund.

In addition, it is important to know that if the delivery time of a product exceeds 60 days, a complaint can be made.

How do I request a refund on AliExpress?

Before we begin, we need to be aware that AliExpress does not approve returns in the following cases:

  • If the mobile phone was not delivered due to our mistake (for example, we did not provide the correct address).
  • If the smartphone was not delivered due to problems beyond the control of the seller.

In all other cases, we can proceed with the refund and request a refund. First, you need to discuss with the seller the reasons for the return. If he agrees, then we can agree on a method of return.

The seller can also provide his solution. If we do not agree with this decision, we can proceed directly to the return of the parcel.

Important:  for a return, the item must be in its original packaging.

Avoid being deceived

As with other e-commerce platforms, we can also find scam sellers on AliExpress. Deception and fraud can take many forms, from different products to suspiciously cheap phones that never reach our address.

What are the best smartphones to buy on AliExpress?

On AliExpress, we can find a wide variety of brands of mobile phones. The most popular are smartphones of the following brands:

  • Doogee
  • Xiaomi
  • UMEI
  • Realme

Pros and cons of buying on AliExpress

There are many good reasons to buy mobile phones on AliExpress:

  • Free shipping for most items.
  • Low prices.
  • Secure payment methods.
  • If the item is damaged, a refund can be requested.
  • Effective Buyer Protection.

However, there is a negative point that is quite common when we order products on AliExpress. And the fact is that in many cases, delivery times are prohibitively long.

Should you buy smartphones on AliExpress?

To summarize all of the above, we can say that buying mobile phones through AliExpress is completely safe. We also recommend buying smartphones on the AliExpress marketplace, as you can save a lot of money. In any case, we advise buyers to exercise caution. AliExpress operates as an online marketplace and therefore it cannot be guaranteed that all sellers and products are completely reliable.

It is true that AliExpress offers assistance in case of problems with payment, purchase or delivery of our mobile phone. However, you should be more careful when choosing a smartphone and only buy from trusted sellers.

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